Shipping

Shipping

1. What are the preparation and shipping times?

• Preparation and shipping times vary depending on the customer's location. We process orders within 1 to 3 business days.

• We have warehouses located outside of Spain, such as in the US, Canada, Europe, and Asia. Therefore, some products can be manufactured outside of Spain, and shipping and transit times may vary compared to those in Spain, as delivery times in Spain are much shorter if the customer is from Spain.

• We ship from Spain, the USA, Canada, Europe, and Asia.

• Delivery times can range from 7 to 15 business days. Shipping times may vary depending on your location, country, and the shipping method selected.

• If your item is custom made or personalized, shipping time may be longer. We need time for manufacturing, preparation, and shipping. Please be patient; the wait will be worth it.

• We will do our best to meet these estimated shipping times, but we cannot guarantee them. Actual delivery times will depend on the shipping method you choose and the courier company in each country. Please note that customs and the courier company will determine the delay in each country; we are not responsible for any such delays.

2. Incorrect shipping address.

3. If your order appears as delivered, but you haven't received it, what should you do?

• Verify that the shipping address is correct. There are streets with the same name in different cities. That's why it's important to always include the postal code.

• Check if anyone else living at the address has accepted the delivery.

• If you live in an apartment building, ask the doorman or neighbors. We will not be held responsible for loss or theft by neighbors or other third parties.

• Check if a failed delivery attempt notice was left on your mailbox or door, and follow the courier company's instructions to reschedule delivery or pick up the package at the designated branch.

• Contact with SPANISH POST OFFICE (915 197 197) If your order was shipped from Spain, or contact your local courier company for more information on your package delivery, please contact us. Don't forget to have your order tracking number or delivery confirmation number ready.

Non-Collected Shipments and Returns Policy for Absence

At Zhoa Jewels, we are committed to processing and shipping every order with the utmost care and efficiency. However, it is the customer's responsibility to ensure that the package is received or picked up within the timeframe established by the courier company.

If an order is not picked up and is returned to our facilities, the following conditions will apply:

1. Delivery Attempt and Collection Time

• The courier company makes delivery attempts and/or leaves the package at a collection point.

• If the customer does not pick up their order within the timeframe established by the shipping company, the package will be returned to the sender.

• The courier company may charge additional costs for the return, which will be borne by the customer.

2. Options in Case of Return of the Package

If a package is returned to our facilities because it was not picked up, the customer may choose one of the following options:

• Order Resend : We can resend the order, but the customer will be responsible for the shipping costs again, as well as any additional costs incurred for the return.

• Partial Refund: If the customer prefers a refund, the original shipping costs and any additional charges incurred by the courier company due to the return shipment will be deducted from the total amount. The refund will be issued once we receive the package back at our facilities.

• Abandoned Order: If the customer does not respond within 7 calendar days of the return notification, the order will be considered abandoned and no refund or reshipment will be issued.

3. Incorrect or Incomplete Shipping Information

• It is the customer's responsibility to provide a valid and complete shipping address.

• If the order cannot be delivered due to incorrect information provided by the customer, the same return conditions indicated above will apply.

4. Customer Responsibility

• We recommend that all our customers track their order using the tracking number provided.

• If the package is at a collection point, it is the customer's responsibility to collect it within the time frame indicated by the shipping company.

5. Contact and Incident Resolution

If you have any questions or need help with your shipment, please don't hesitate to contact us at zhoasshop@gmail.com. We're here to help and ensure your shopping experience is the best possible.

4 . Tariffs and customs duties.

• Import duties and customs fees may vary depending on the destination country. These additional charges are the customer's responsibility and must be paid once the order arrives at its destination. We are not responsible for delays that may occur due to customs procedures.

5. Do you ship internationally?

• Yes, we ship to several countries such as EUROPE, USA, CANADA, ASIA, MEXICO ETC.

6. Approximate transit or shipping times.

1. Transit times toSpain:

• The estimated transit time within Spain, using services such as GLS or Correos Paq Standard, is typically between 3 and 5 business days, depending on the location and season. Please note that these times are approximate and may vary due to external circumstances or logistical delays.

• Important: The above transit times apply only to items shipped from our warehouse in Spain. For orders from international warehouses, delivery times may vary depending on the origin.

• Additionally, these times exclude shipments to the Canary Islands, Ceuta, Melilla, and Portugal. For these destinations, delivery times may be longer due to additional logistics and customs processes.

2. International transit times: .

• International transit time ranges from 10 to 20 business days and is handled by companies such as DHL, UPS, or Correos, provided the shipment is made from a warehouse located in Spain. The courier company may vary depending on the destination country and the warehouse from which the order is shipped.

• Estimated shipping times, excluding manufacturing time, are approximately 20 days, although this time may vary depending on the destination country. For custom orders, manufacturing may take an additional 3 to 5 days, provided there are no delays in material availability.

• It's important to note that we can't guarantee exact delivery times, as these depend on the courier company, customs clearance, and unforeseen weather conditions.