Returns and Exchanges

Returns and Exchanges

1. Return policy?

• Our return policy allows customers to return their products within a period of 30 days from the date of receipt.

• The articles must be unused , in its original packaging and in the same condition in which it was received.

• Shipping costs for Returns are the responsibility of the customer , unless the product is defective or incorrect, in which case, Zhoa shop will be responsible for them.

• We do not accept returns on personalized products.

• To initiate a return, please contact us through our customer service team at zhoasshop@gmail.com or by phone at 637934180.

2. This Warranty does not cover :

• Normal wear and tear.
• Damage caused by misuse, abuse or poor care.
• Products modified, altered or repaired by unauthorized third parties.
• Damage caused by contact: sweat, chlorine, salt water, chemicals, cleaning products, makeup, hot water, perfumes, creams, and hairsprays.
• Change in the natural state of a precious or semi-precious stone.

IMPORTANT: For more details, see our full warranty terms.

3. I'm not satisfied with my purchase?

• "We're here to help." Therefore, if you are not satisfied with your purchase, you can return the product within 30 days of receipt, provided it is in its original condition, unused, and in its original packaging. The buyer is responsible if the item is not returned in its original condition.

• You have 30 days (from the day after receipt) to return an item for a full refund (less shipping costs, which are the buyer's responsibility). The buyer is responsible for return shipping costs.

• You will receive a refund within 12-15 business days of receiving your return. This period includes the return transit time, the time it takes us to process the return, and the time it takes your bank to process your refund request.

• Our customer service team is available to assist you with the return or exchange process.

4. Which products are not eligible for returns?

Returns are not accepted for: